Return & Refund Policy

At STLNHRTS, we're committed to providing high-quality products and excellent customer service. If you're not completely satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 7 days of delivery, provided the item is:

• Unworn and unused
• In its original condition
• Free of stains, odors, or damage
• Returned with all original tags and packaging (if applicable)

Items that do not meet these requirements may be denied.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your return. If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Return Shipping

If you're returning an item for a reason not caused by STLNHRTS (such as ordering the wrong size, changing your mind, or no longer wanting the item), the cost of the return shipping label will be deducted from your refund.

If the return is due to an error on our end, including receiving the wrong item or a verified damaged/defective item, STLNHRTS will cover the cost of return shipping.

Damaged or Defective Items

If your order arrives damaged or defective, please contact our customer support team within 7 days of delivery.

To help us resolve the issue quickly, we may ask you to provide:

• Photos of the item
• Photos of the packaging
• Your order number

Once we've verified the issue, we'll provide a replacement, store credit, or refund at no additional cost, depending on the situation.

Please note that damage resulting from misuse, improper care, alterations, or normal wear and tear is not covered under this policy.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Gift cards
• Items returned in used, washed, altered, or damaged condition
• Items returned outside of the eligible return window

Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped.

Once an order has been processed or shipped, it can no longer be canceled. If you no longer wish to keep the item after receiving it, you may request a return in accordance with the policy above.

Policy Abuse

STLNHRTS reserves the right to refuse returns or refunds that do not comply with this policy or in cases of suspected fraud or abuse.

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If you have any questions about your order or this policy, please contact our customer support team at support@stlnhrts.com. We're always happy to help.